About Us

ROBIN GRANTHAM

Founder & Managing Director

Your-Mirror Ltd

The Company was formed on 4th of September 2017.

LED Mirrors, Guy’s & Girl’s Grooming plus Other related Products are what we sell online.

We Commit Ourselves to Treating our Customers as we would like Others to Treat Us.

ROBIN

TRAINING

He trained in First Year Architecture & National Diploma of Design in Sculpture.

In 1980 he bought a Sinclair ZX80 computer and later taught himself to program in SuperBASIC. In 1996 he took a Distance Learning Course in ‘C’ Programming which he passed with flying colours.

His self-taught Excel Skills earned him a place in the Data Management Team at LeasePlan (UK) Ltd. They are the World’s Third Largest Suppliers of Leased Cars to Company car Drivers There he trained in the Mary Gober philosophy of exemplary Customer Service.

EXPERIENCE

He worked as an Assistant Film Make-Up Artist for 10 years before becoming a Chief Film Make-up Artist. He worked on some box-office hits such as

  • American Werewolf in London
  • the first Star Wars and
  • several Bonds including Never Say Never Again.

Later he became a Television Make-Up Supervisor. Amongst his Television Credits are almost all the episodes of Inspector Morse.

You see details of many of the productions he worked on at the IMDb.

So, he spent 25 years learning about high-ego people and about Makeup.

Then 15 years in Customer Service and Computer Programming.

He worked on all aspects of the fledgling Microsoft Network MSN. These included Billing and Technical Support.

Whilst he was at an early Mobile Phone Supplier, he created a macro on his own initiative. It saved the Company an estimated £40,000 a year. This was in claims against their Warehouse that required many prompt details. Claims included non-despatched or wrongly addressed phones.

He also researched and advised on a change of Courier. This resulted in a drop of non-Next Day Deliveries from 15% down to 1.5%

At LeasePlan he practiced his philosophy of excellent Customer Service plus further developing his programming skills.

His first task was to streamlined the operation of the Compaq Car Scheme. He did with Excel macros that he created.

He also made a suite of Excel Macros that helped Senior Managers to supervise their staff. He achieved this by using Traffic-Light Indicators to show Key Performance Indicators (KPIs).

For example, the Average Phone Response Time for the whole team over the previous week. Under 5 Seconds earned a Green, 5 to 10 Seconds got an Amber and over 10 seconds a Red.

Thus, they could pinpoint Staff Shortages and challenges in Frontline Manager’s Performances.

PASTIMES

He now spends his time DJing on the Internet and taking photographs. Plus of course, writing informative Blog Posts for Your-Mirror.

Click or tap here If you’d like To read

MORE ABOUT ROBIN

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